FAQ
  • The Fillmore is an all ages, general admission historic ballroom with an open dance floor (standing only). We are located at 1805 Geary Blvd. in San Francisco, at the corner of Fillmore & Geary.

     

    The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.

    We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

    – Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage

    Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices

    – Eliminating hand pump condiment dispensers, providing individual packages instead

    – Granting fans ability to bring disposable wipes and hand sanitizers into all venues

    – Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response

    – Increased frequency of cleaning routines and disinfection of high touch areas

    For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation and will work to update our ticket purchasers with new information as it becomes available to us.

     

  • TICKETS

     

    To purchase tickets in person at our box office: We are open on show nights from the published door time until 10:00 p.m., and on Sundays from 10:00 a.m. to 3:00 p.m. A $3.00 service fee will be applied to all day-of-show box office sales. This is subject to change and the box office may be closed on major holiday weekends.

     

    Refunds are only available in the event of a cancellation. No exchanges. In the event of a cancellation, all refunds will be given at the original place of purchase. Tickets purchased via phone or internet will be automatically refunded.

     

    Will Call opens one half hour before doors and will be available until the show ends. If you need to transfer your will call tickets to a person other than that of the credit card holder, please call Ticketmaster customer service at 800-745-3000. They can also help you with any questions about your previously placed order. (Some performances will not allow tickets to be transferred to another party in an effort to allow more fans access at the original/face value of ticket prices. These are clearly marked “Will Call Only” events.)

     

    Ticketfast (print at home) ticket issues may be directed to Ticketmaster at 800-745-3000. Please note: The Fillmore can scan your barcode directly from your smartphone.

     

    Third Party Vendors: Be wary of buying tickets from any third party website. The Fillmore has no way of validating or replacing tickets that have been purchased through any website other than ticketmaster.com. We cannot reprint or refund you for an invalid ticket.

    If you have any questions, please call Ticketmaster at 800-745-3000 before purchasing.

     

    Wheelchair & Other Accessibility: The Fillmore’s main performance area is an open ballroom accessible to all via stairs or an elevator. There is no separate ticket purchasing option. If you have questions or need our attention to personally accommodate your needs, purchase a GA ticket and call the venue office directly at 415-346-3000. We do not hold an allotment for patrons with disabilities.

     

    Age Policy: The Fillmore is an all ages venue, with the exception of babes in arms. Every person must have a ticket. Please bring ear protection for your child, as this may be required at certain shows, at our discretion. If we are presenting a childrens event, we may alter this policy. Please check the specific event for information.

     

  • GETTING HERE

     

    We are located at 1805 Geary Blvd. in San Francisco, at the corner of Fillmore & Geary.

     

    Public Transportation: Take the 22 Fillmore MUNI bus to Fillmore at Geary, or the 38 Geary to Geary at Fillmore. Both buses run 24 hours a day. BART connects to the 38 Geary line at Montgomery St. Station.

     

    Parking: The Fillmore does not have a parking lot. Street parking and several public parking facilities are located nearby.

     

  • ENTRY INFO

     

    For everyone’s safety, guests are subject to bag searches and various levels of screening, subject to artist and management discretion. Some examples of items that are not allowed include: weapons, sharp or dangerous items, large markers, food, beverages, drugs, wallet chains, mace, stickers, flyers or multiples of items intended for resale or distribution, cameras, video/audio recorders, etc. This list is subject to change show by show, or at the performer’s request.

     

    Please note: the audio recording and camera policy frequently changes based on the preference of the artist. Many performers allow small personal pocket cameras but require a press pass for professional gear. Video is never allowed.

     

    Alcohol: To purchase alcoholic beverages, patrons must present valid government-issued photo identification and be at least 21 years of age. (United States-issued ID card/drivers license or passport only. No exceptions.)

     

    Re-Entry: There is no re-entry once you have been admitted into the venue.

     

  • SPECIAL EVENT RENTALS

     

    Experience the color and energy of the Fillmore’s extraordinary past! Walls and tables are covered with a dazzling display of posters, tickets, handbills, newspaper articles and gorgeous original artwork from hundreds of events that have taken place within this nostalgic location. You won’t find an exhibition like this anywhere else in the world, which makes this gallery a truly one-of-a-kind place to hold an outstanding event. 

     

    Visit our Special Events website for more information.

     

  • ADDITIONAL INFO

     

    Where to Stay: There are two hotels nearby the Fillmore, Hotel Kabuki & Hotel Tomo / www.jdvhotels.com.

     

    Where to Eat: The Fillmore has a full restaurant with a menu that changes daily. There are also other great options in the neighborhood.

     

    Due to an increase in car break-in crime city-wide, The Fillmore recommends leaving any valuables at home and parking in well lit areas.

     

    Contacts:

    Ticketmaster Customer Service: 800-745-3000
    Venue Office: thefillmore@livenation.com / 415-346-3000
    Mailing Address: 1805 Geary Blvd., San Francisco, CA 94115

     

     

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